FAQ | O’lavanda Signature

WHAT CAN WE HELP WITH?

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It’s a bespoke gifts company that creates, organizes and packages exciting Lifestyle product and experience gifts for all occasions.
How can I order for pre-curated gifts?
Visit the home page of www.olavadasignature.com and go through the various gift themes based on your needs to make your gift selections and proceed to order.

If you’re looking to order a bespoke product gift or experience gift for someone special or any occasion, please chat with any of our gifts expert or send a mail to [email protected] with your request and we would get back to you.

Please chat with us or email us at [email protected] and we can update your order or booking. For urgent enquiries, please call us on +234 808 936 1981.

We can create bespoke experiences for companies and cater to special requests. Please chat with any of our gifts expert or send a mail to [email protected] with your request and we would get back to you.

Experiences are valid for 6 months from the date of purchase as the recipient can choose a date any time within the 6 months.

We are happy to cancel and reschedule a booking once. This, however, must be requested at least 48 hours before the booking (some venues require longer notice) and is ultimately at the discretion of our partner. We will always do our best to accommodate last minute emergencies.

We will charge your card when the items in your order is dispatched.  Whilst every possible step is taken to ensure stock accuracy, if we process a sale of any product which is subsequently found to be out of stock, we will credit back a refund to your card as soon as possible and advise you accordingly.