Returns & Delivery | O’lavanda Signature

RETURNS & DELIVERY

STANDARD DELIVERY OPTIONS

*Lagos Delivery                   N3000.00
*Outside Lagos Delivery    N3000.00 and above

PLEASE NOTE:

– Any order placed after 3pm will be processed the following working day
– Orders for Saturday deliveries can be placed up until 12 noon the previous working day
– Deliveries cannot be made on public holidays and when we are on break
– Orders placed during Public Holidays will be processed the next working day 

  

INTERNATIONAL DELIVERY

Unfortunately we are unable to offer this service to customers outside Nigeria.

OTHER USEFUL INFORMATION

We will send you a message to confirm your order has been dispatched, and also send a message to the recipient that the person would be receiving an order from you.

If you happen to make several orders for different recipients, please make the order singularly to enable us deliver the orders to the separate addresses.

If you have same order for more than 1 recipient, please call +234 905 072 5654 to speak to any of our awesomeness associates.

All our delivery dates are estimates and we cannot  always guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur due to deliveries.

Saturdays, Sundays, O’lavanda Signature Gift Holiday and all public holidays are classed as non-working days.

RETURNS & EXCHANGE POLICY

We hope you and your recipient are delighted with your order. However, if the order is not in a good condition or has been damaged for one reason or the other; don’t worry, just send it back to us within 3 days and provided it is in its original condition, we’ll gladly exchange it for you. Returns are only accepted if there is a proof of damage of the product(s).

OUR RETURNS ADDRESS:

5 Babatunde Dabiri Street, Lekki Phase One, Lagos. Nigeria.

Once we have received your returned item(s), we will process it as quickly as possible. However, if we’re really busy, it can take up to 3 – 5 days from the date of receipt.